Dexcom Web-Based Integration & Authorization
HealthArc now supports a web-based Dexcom connection, allowing practices to connect a patient's Dexcom device directly through the HealthArc portal without requiring the HealthArc mobile app.
How It Works
1. Add the Patient
Add the patient to HealthArc as usual. Under RPM Setup, select Glucose as the monitoring parameter and select CGM (Dexcom).2. Open Device Setup
Open the patient's chart and select Edit Patient. Navigate to the Device Setup section, where you will see the Connect button next to the Dexcom device.3. Connect Dexcom
Click Connect and select Connect with Dexcom from the window that appears.
4. Log In & Authorize
Enter the patient's Dexcom username and password and follow the prompts to authorize the connection. Once successful, a confirmation message will appear.5. Confirm & Start Monitoring
Return to the HealthArc portal. The Connect button will appear disabled, confirming that the connection is active. Once connected, the patient's Dexcom glucose readings will automatically flow into HealthArc.Quick Workflow
Add Patient → Select Glucose + CGM (Dexcom) → Edit Patient → Connect → Connect with Dexcom → Patient Login & Authorization → Dexcom Connected → Glucose Data Flows to HealthArc
Sort Care Plan Patients by Last Care Plan Update
We have added sorting functionality for the Last Care Plan Update Date across applicable Care Plan program dashboards. This makes it easier for care teams to identify patients whose Care Plans were updated recently or those who may need an update.
How It Works
Open the applicable Care Plan dashboard
Navigate to the program dashboard, such as CCM, PCM, APCM, BHI, or MTM.Locate the Sort by Column next to Filter
Choose the required order
Earliest to Latest – Patients with the oldest Care Plan updates appear first.
Latest to Earliest – Patients with the most recent updates appear first.
Prioritize your workflow
Care teams can use the sorting to quickly identify patients who may require a Care Plan update or review.
Example
If the patient list includes Care Plan update dates of:
January 10
March 15
June 20
August 31
Selecting Earliest to Latest will show January 10 first, while Latest to Earliest will show August 31 first.
Where Is It Available?
The sorting functionality is available across applicable programs dashboard supporting Care Plans
Key Benefits
Quickly identify patients with older Care Plan updates
Easily find patients with recently updated Care Plans
Helps care teams prioritize follow-up
Reduces the need for manual tracking
Provides a consistent workflow across Care Plan programs
No additional setup is required. The sorting option is available directly from the Last Care Plan Update Date column.
FAQs: Dexcom Web-Based Integration
Q: Do patients need the HealthArc mobile app to connect Dexcom?
The Dexcom connection can now be completed through the HealthArc web portal.Q: Where do I start the Dexcom setup?
Go to the patient's RPM Setup, select Glucose as the parameter, and then select CGM (Dexcom).Q: Where can I connect the patient's Dexcom account?
Open the patient's chart, select Edit Patient, and navigate to the Device Setup section. Click Connect next to the Dexcom device.Q: What information is needed to connect Dexcom?
The patient's Dexcom username and password are required to log in and authorize the connection.Q: How do I know if the Dexcom connection was successful?
A confirmation message will indicate that the Dexcom device was successfully connected. The Connect button will also appear disabled in HealthArc once the connection is active.Q: What happens after Dexcom is connected?
The patient's Dexcom glucose readings will automatically flow into HealthArc for monitoring.Q: Do I need to manually enter the patient's glucose readings after connecting Dexcom?
No. Once the Dexcom connection is active, glucose readings automatically flow into HealthArc.Q: What if the Connect button is disabled?
A disabled Connect button indicates that the Dexcom connection is already active.FAQs: Last Care Plan Update Date Sorting
Q: What is the new sorting functionality?
Users can now sort the Last Care Plan Update Date column to organize patients based on when their Care Plan was most recently updated.Q: What sorting options are available?
You can sort the list by:Earliest to Latest
Latest to Earliest
Q: Where can I use this functionality?
It is available across applicable Care Plan dashboards, including CCM, PCM, APCM, BHI, and MTM.Q: How can this help my care team?
Sorting by the oldest update date makes it easier to identify patients who may need a Care Plan update or review. Sorting by the latest date helps quickly identify recently updated patients.Q: Do I need to enable or configure anything?
No. The sorting option is available directly on the Last Care Plan Update Date column.Q: Does this change how Care Plan dates are calculated?
No. This enhancement only adds sorting functionality to the existing Last Care Plan Update Date field.Q: Will existing dashboard functionality be affected?
No. Existing dashboard workflows and functionality remain unchanged.
If you have any questions or need more information about these changes, please feel free to contact our Support Team at [email protected] or reach out to your respective Account Manager.