1. Manual Ordering Support for Telli Health 4G Peak Flow Meter
HealthArc now supports manual ordering and tracking for the Telli Health 4G Peak Flow Meter, making it easier for practices to manage Peak Flow Meter orders directly within the platform.
While this device does not integrate directly with the Telli Health vendor, it can now be ordered and tracked using HealthArc's existing manual device ordering workflow.
What's New
The Telli Health 4G Peak Flow Meter is now available as a Cellular device option when placing device orders.
Orders created for this device will:
Generate a unique Order ID within HealthArc.
Trigger an email notification to the HealthArc Operations/Support team for manual processing.
Be tracked within the platform throughout the fulfillment process.
The vendor order itself will continue to be placed manually by the HealthArc Operations team.
Where You'll Find It
Location | What's New |
Devices > Orders | Select Telli Health 4G Peak Flow Meter when creating a new device order. |
Patient Chart > Devices > Add New Device | Assign and order the Telli Health 4G Peak Flow Meter directly from the patient's record. |
How the Workflow Works
Select Telli Health 4G Peak Flow Meter from the device list.
Submit the device order within HealthArc.
HealthArc generates a unique Order ID.
An email notification is automatically sent to the HealthArc Operations/Support team.
The Operations team manually places the order with the vendor.
The order remains visible and trackable within HealthArc throughout the fulfillment process.
Note: This workflow follows the same manual ordering process currently used for devices such as Blood Pressure Monitor - Arm (UA-651BLE).
Value This Adds
Centralized Order Tracking – Maintain complete visibility of Peak Flow Meter orders within HealthArc.
Improved Operational Oversight – Track device orders by patient and practice, even without vendor integration.
Consistent Ordering Experience – Uses the same workflow as other manually fulfilled devices, minimizing additional training.
Better Fulfillment Management – Generates Order IDs and maintains an auditable record of every device order for easier follow-up and reporting.
2. New Notes Classification Options
To better support operational documentation and improve note organization, HealthArc has introduced two new Notes Classification options.
These additions help care teams categorize notes more accurately, making it easier to track workflows, search documentation, and improve reporting.
What's New
The following classifications are now available when creating or updating patient notes:
Classification | Purpose |
Pre-Authorization | Document prior authorization requests, status updates, approvals, and denials. |
Fax to PCP Office | Record when patient records, care plans, or other clinical documentation have been faxed to a Primary Care Provider (PCP) office. |
Where You'll Find It
Location | Description |
Patient Chart > Add/Edit Note > Add Extra Time >Classification | When Add Extra Time is used while creating or updating a note, the Classification dropdown is displayed. The new Pre-Authorization and Fax to PCP Office options are now available for selection. |
Workflow
Open a patient's chart and create a new note or edit an existing one.
Select Add Extra Time.
The Classification dropdown will appear.
Choose Pre-Authorization or Fax to PCP Office, as applicable.
Save the note.
Value This Adds
Better Organization – Categorize operational and administrative notes more accurately.
Improved Workflow Tracking – Easily distinguish prior authorization activities from fax communications.
Enhanced Reporting – Enables more meaningful filtering and reporting based on note classifications.
Greater Documentation Consistency – Encourages standardized note categorization across care teams.
3. Configurable Monthly Care Plan Requirement for Care Management Billing
HealthArc now supports an optional backend configuration that allows practices to require a completed monthly Care Plan before care management CPT codes are generated.
By default, HealthArc will continue to follow the existing billing logic. However, practices now have the flexibility to require a completed monthly Care Plan before the applicable CPT codes are generated.
What's New
A configurable backend setting is now available to support two billing workflows:
Billing Configuration | Behavior |
Default (Current Behavior) | CPT codes are generated once the once the billing requirements for the applicable program have been met, such as 20 minutes or 30 minutes of documented care management time, depending on the CPT code requirements, the corresponding CPT code will be generated, regardless of whether a monthly Care Plan has been completed. |
Require Monthly Care Plan (Custom/New Setup) | CPT codes are generated only after the existing billing requirements have been met, and a monthly Care Plan has been completed. |
Applicable Programs & CPT Codes
Program | CPT Code |
Chronic Care Management (CCM) | 99490 |
Complex Chronic Care Management (Complex CCM) | 99487 |
Principal Care Management (PCM) | 99424 |
Behavioral Health Integration (BHI) | 99484 |
Psychiatric Collaborative Care / PIN | G0556 |
How It Works
If the Require Monthly Care Plan configuration is enabled:
Meet all existing billing requirements for the applicable program (such as required clinical time, where applicable).
Complete the patient's monthly Care Plan.
The applicable CPT code will be generated only after both requirements have been met.
If this configuration is not enabled, HealthArc will continue to generate CPT codes using the existing billing workflow.
Value This Adds
Supports Practice-Specific Workflows – Align billing generation with your organization's documentation requirements.
Strengthens Clinical Documentation – Ensure monthly Care Plans are completed before CPT codes are generated, if desired.
Greater Operational Flexibility – Configure the billing workflow to match your clinical and compliance processes.
No Change to Existing Workflow – Current billing behavior remains unchanged unless this configuration is enabled.
Interested in This Configuration?
This enhancement is available upon request and is not enabled by default.
If you would like your practice to require a completed monthly Care Plan before CCM (99490), Complex CCM (99487), PCM (99424), BHI (99484), or PIN (G0556) codes are generated, please email [email protected], and our team will be happy to enable this configuration for your practice.
FAQ's
1. Manual Ordering Support – Telli Health 4G Peak Flow Meter
Q. Does HealthArc automatically place the order with Telli Health?
A. No. This device follows a manual fulfillment workflow. Once an order is created in HealthArc, our Operations team is notified and manually places the order with the vendor.
Q. Will an Order ID still be generated?
A. Yes. Every order generates a unique Order ID within HealthArc, allowing you to track the order throughout the fulfillment process.
Q. Where can I order the Telli Health 4G Peak Flow Meter?
A. You can select it from:
Devices > Orders
Patient Chart > Devices > Add New Device
Q. Can I track the order within HealthArc?
A. Yes. Even though the vendor fulfillment is manual, the order remains visible and trackable within HealthArc.
Q. Is there an API integration with Telli Health?
A. No. This enhancement supports manual ordering only.
2. New Notes Classification Options
Q. What new note classifications have been added?
A. Two new classifications are now available:
Pre-Authorization
Fax to PCP Office
Q. Where can I find these classifications?
A. When creating or editing a patient note, select Add Extra Time. The Classification dropdown will then be available, where you can choose one of the new options.
Q. Why don't I see the Classification dropdown?
A. The Classification field appears only after Add Extra Time has been selected while creating or updating a note.
Q. Will my existing note classifications change?
A. No. Existing classifications remain unchanged. These two options have simply been added to the list.
Q. Can these classifications be used for reporting?
A. Yes. They help organize notes more effectively, improving filtering, reporting, and workflow tracking.
3. Configurable Monthly Care Plan Requirement for Billing
Q. Has the billing workflow changed for everyone?
A. No. By default, HealthArc continues to follow the existing billing logic. This means that once the billing requirements for the applicable program have been met, such as 20 minutes or 30 minutes of documented care management time, depending on the CPT code requirements, the corresponding CPT code will be generated, regardless of whether a monthly Care Plan has been completed. Requiring a completed monthly Care Plan is an optional backend configuration that is available upon request.
Q. What is the new configuration?
A. Practices can request a backend configuration that requires a completed monthly Care Plan before applicable care management CPT codes are generated.
Q. Which programs does this apply to?
A. This configuration applies to:
CCM (99490)
Complex CCM (99487)
PCM (99424)
BHI (99484)
PIN (G0556)
Q. What happens if this configuration is enabled?
A. When enabled, the applicable CPT code will only be generated after:
All existing billing requirements for the program have been met, and
The patient's monthly Care Plan has been completed.
Q. Is this configuration enabled by default?
A. No. It is an optional configuration and must be enabled by the HealthArc team upon request.
Q. How can my practice enable this configuration?
A. Simply email [email protected], and our team will enable the configuration for your practice.
Q. Will enabling this configuration affect my existing patients or workflows?
A. The configuration only changes when the applicable CPT code is generated. All other workflows remain unchanged. If the configuration is not enabled, your practice will continue using the existing billing logic.
Q. Can this configuration be disabled later if our workflow changes?
A. Yes. Since this is a backend configuration, it can be updated upon request. Please contact [email protected] if you wish to change the setting in the future.
Questions? We're here to help! If you have any questions, please contact us at [email protected] or reach out to your Account Manager for further assistance or clarification.