Service Update: HealthArc Application Slowness

Update on HealthArc Portal Performance — October 21, 2026

What happened

On October 21, some practices experienced slower page loads and intermittent request timeouts.

It was due to a critical worldwide security advisory was issued for PHP, a software component used by many websites, including parts of HealthArc. Our team prioritized applying the available security updates. Protecting patient information and maintaining reliable access remained our priorities throughout the response.

We applied the PHP security updates the same day and increased server capacity to restore normal performance. The portal is now operating normally.

What we’ve done

Applied the PHP security updates addressing the reported vulnerabilities.
Added server capacity to improve responsiveness and provide additional headroom.
Reviewed server settings and scaling behavior to identify changes needed to reduce recurrence.
Closely monitored portal performance to identify and respond to further degradation.

Where things stand

Normal portal performance has been restored. We are continuing the technical follow-up to strengthen reliability, and no action is needed from your practice.

We recognize the disruption this caused your team, apologize for the inconvenience, and appreciate your patience.

Date: October 21, 2026

Service Update: HealthArc Application Fully Restored
Time: 3:15 PM EST
Status: Resolved

We are pleased to confirm that the global outage has ended and all HealthArc services are now up and running efficiently. The issue has been officially resolved, and the application is operating normally.

We sincerely appreciate your patience and understanding throughout this disruption.

If you continue to experience any issues with the application, please contact [email protected] for further assistance.

Thank you for your continued trust in HealthArc.

Date: October 21, 2026

Service Update: Intermittent HealthArc Application Slowness
Time: 2:15 PM EST
Status: Ongoing

We would like to inform you that the application slowness has reoccurred intermittently. Our technical team is actively monitoring the situation and working diligently to restore stable performance as soon as possible.

Please note that this issue is associated with a broader global outage affecting multiple web-based applications and services and is not originating specifically from HealthArc.

We understand the inconvenience this may cause and appreciate your continued patience while the issue is being addressed. We will share further updates as more information becomes available.

Date: October 21, 2026

Service Update: HealthArc Application Performance Restored

Time: 01:05 PM EST

Status: Resolved

We are pleased to inform you that the issue affecting the HealthArc application has been resolved. Based on the latest feedback from active users, we have confirmed that the application is running normally.

If you are still experiencing slow loading times, please try a hard refresh of your browser using the steps below:

For both Google Chrome and Microsoft Edge, you can perform a hard reset using keyboard shortcuts, the developer tool menu, or by completely clearing your browser data if a refresh doesn't fix the issue.

1. Keyboard Shortcuts (Quick Refresh)

This forces the current page to reload completely from the server instead of loading from the stored cache.

Windows / Linux:
- Press Ctrl + F5
- Or press Ctrl + Shift + R
Mac OS:
- Press Cmd ⌘ + Shift ⇧ + R
- Or hold down Shift ⇧ and click the Reload (circular arrow) button.

2. Deep Clear Menu (Best for Stuck Pages)

If a shortcut doesn't work, you can trigger a deep clear using the built-in developer options:

Open the page that is causing issues.
Press F12 (or Ctrl + Shift + I on Windows / Cmd + Opt + I on Mac) to open the Developer Tools panel.
Leave that panel open, then move your mouse up to the main browser Reload button.
Right-click (or click and hold) the Reload button.
Select Empty Cache and Hard Reload from the drop-down menu.
Close the developer panel (F12).

3. Clear Stored Browser Cache (Complete Reset)

If you are trying to wipe out your entire browser history, cookies, and cached data across all sites, use these steps:

The Shortcut: Press Ctrl + Shift + Delete (Windows) or Cmd ⌘ + Shift ⇧ + Delete (Mac).
The Steps:
1. Set the Time range to All time.
2. Check the boxes for Cookies and other site data and Cached images and files.
3. Click Clear data (Chrome) or Clear now (Edge).

If the issue persists after following these steps, please contact [email protected] immediately for further assistance.

Date: October 21, 2026

Time: 11:30 AM EST

There is a potential global outage that is currently causing slowness in the HealthArc application. Our technical team is actively investigating the issue and working to restore normal performance as soon as possible.

Further updates will be shared as more information becomes available.