1. Visibility of All Programs
You can now view all available programs in the portal, including those not currently activated for your account.
What’s New
o All programs offered by HealthArc (RPM, CCM, PCM, RTM, BHI, TCM, MTM, APCM, etc.) are now displayed by default.
o Non-contracted programs appear greyed out and locked, with a tooltip guiding clients to contact Support for activation.
Benefits
o Provides better transparency into available offerings.
o Helps identify new program opportunities for expansion.
o Ensures inactive programs do not interfere with existing workflows or reports.
2. Automatic ICD-10 Code Sync via External API
We have enhanced the platform to ensure ICD-10 codes remain accurate, up to date, and fully CMS-compliant, without requiring manual updates.
What’s New
o Automatic ICD-10 syncing through a trusted external API.
o Both billable and non-billable codes are fetched, categorized, and updated regularly.
o Scheduled auto-syncing with an option for admins to trigger updates manually.
o Real-time availability of updated codes across Enrollment, Patient Profiles, Visit Notes, Care Plans, and more.
o Built-in validation and error handling to ensure data accuracy and reliability.
Benefits
o Eliminates manual yearly updates and reduces coding errors.
o Ensures clinicians always select valid, current ICD-10 codes.
o Improves compliance, accuracy, and overall workflow efficiency.
3. APCM Added to Program Switching Options
We have expanded the program switching feature to now include APCM (Advanced Primary Care Management), giving care teams greater flexibility in managing patient programs.
What’s New
o APCM is now available alongside CCM and PCM in the program switch dropdown.
o Only one active program can be selected at a time, consistent with existing logic.
o All program switches, including APCM are fully audited with timestamps, user details, and optional notes.
o Billing reports, patient summaries, and productivity reports now correctly reflect APCM program changes.
Benefits
o Enhanced flexibility to support evolving patient needs.
o Accurate reporting and billing across all three programs.
4. Disclaimer Added to Billing Excel Reports
A new billing disclaimer has been added to all exported Billing Excel reports to ensure clarity and compliance.
What’s New
o Every Billing Excel report now includes the disclaimer:
“This report should not be interpreted as billing advice. Each provider is responsible for the accuracy and validity of their own claims.”
o Displayed in a merged top-row cell with subtle grey italic formatting for visibility without disrupting report data.
Benefits
o Enhances transparency and sets clear expectations around billing responsibility.
o Helps providers maintain compliance when reviewing exported billing data.
* The updates mentioned below are expected to be released in December 2025.
5. Sort Order Now Retained on Patient List
We have improved the Patient List experience by ensuring your selected sort order stays intact when navigating in and out of a patient’s chart.
What’s New
o The Patient List now remembers your last applied sort (Name, Last Contacted, Enrollment Date, Status).
o When you return from a patient chart, the same sort order and scroll position are preserved.
o Sort settings persist during your session unless you manually refresh or change the sort.
Benefits
o Saves time and reduces repetitive sorting.
o Provides a smoother, more consistent navigation experience.
6. Standardized Offboarding Reasons
We have updated the Offboarding process to improve reporting accuracy and help clients better understand why patients exit programs.
What’s New
o The Offboarding Reason field is now a dropdown with predefined options for consistent tracking.
o An “Other” option is available, allowing users to enter a custom reason when needed.
o Updated data structure supports clearer reporting and trend analysis across all programs.
Benefits
o Standardized insights into offboarding patterns
o Improved reporting and analytics for churn analysis
o More actionable data for retention strategies
7. Role-Based Web Browser Push Notifications
We are working on improving Web-browser push notifications to ensure they are delivered only to the appropriate hospital users and strictly based on their access permissions.
What’s New
o Notifications are now triggered only for users in the following groups:
Admin (1), Physician (2), Care Coordinator (3), Non-Physician Practitioner (7), Pharmacist (8).
o For roles 2, 3, 7, and 8, notifications follow access rules:
o Global Access → All patients
o Assigned Patients → Only their assigned patients
o Assigned Locations → Only patients within permitted locations
Benefits
o Ensures notifications reach only authorized users
o Prevents visibility of alerts for patients outside a user’s access scope
o Strengthens privacy, compliance, and workflow accuracy
8. New Toggle to Control Auto-Population of Vitals in Notes
We will be adding a new portal-level setting that allows clients to decide whether vital information should automatically populate into notes when clearing alerts.
What’s New
o A new toggle under Functional Settings lets client admins enable or disable auto-population of vitals into notes.
o Default setting is OFF, preventing vitals from being added to notes unless explicitly enabled.
o All alert-clearing workflows now respect this configuration setting.
Benefits
o Greater control over documentation workflows
o Reduces unnecessary note clutter
o Allows each client to customize behavior based on internal preferences and compliance needs