Overview
The HealthArc Portal allows you to access your previous conversations with the Support team at any time. You can review past chat history, check the status of your support tickets, continue existing conversations, or provide additional information without creating a new request.
Steps to View Your Previous Chats and Tickets
Step 1: Log in to the Portal
Sign in to your HealthArc Portal using your account credentials.
Step 2: Open the Support Chat
Locate the Chat icon in the bottom-left corner of your screen and click it to open the support chat window. (please view the image below for your reference)
Step 3: Access Your Conversation History
In the chat window, click the Back arrow located in the top-left corner.
(please view the image below for your reference)
Step 4: View and Resume Previous Conversations
A list of all the chats and support tickets you have previously created will be displayed.
(please view the image below for your reference)
From this screen, you can:
View your previous conversations with the Support team.
Check the status of your existing support tickets.
Reopen and continue a previous chat.
Reply to an existing ticket to provide additional information or follow up with the Support team.
Note
Continuing an existing conversation helps keep all communication related to the same issue in one place, allowing the Support team to review the complete history and assist you more efficiently.
Kindly contact [email protected] if you need any further assistance on this topic.